Library hub – frequently asked questions
This FAQ is divided into the following sections:
Journal platform migration
- What benefits will the move to the Silverchair publishing platform offer?
- How will my library and my users be affected?
- When is the move going to happen?
- Do you offer a checklist summarising what librarians need to do pre- and post-migration?
- Do we need to download usage statistics on the existing platform? Will we be able to access legacy usage reports on the Silverchair platform?
- Will the journal sites have new URLs?
- When is the earliest we can switch the links to the new URL structure? Will there be a period of dual running or do we have to switch on one day to ensure continuity?
- Will there be any changes to browser support, accessibility, mobile access?
- What changes should we expect as the platform moves over? Will there be any interruption of service?
- Do I need to do anything to ensure seamless access for my users?
- Will my platform administrator username and password change?
- Will there be any changes to DOIs? Will the DOI registry be updated to reflect new URLs?
- What will the linking syntax be?
- Which third parties have you informed about the platform move?
- How will knowledgebases and discoverability services be affected? Do I need to do anything about this?
- Where can we find KBART files?
- Will the RSS feeds I was using previously continue to feed to my RSS reader?
- I am a library administrator for an institution. What things will I be able to manage via the library administrator area?
- Will I need to make any changes to the Shibboleth set up?
- Will users need to create a new account?
- Will personal subscriptions and articles purchased by users still be accessible?
General
- Which journals do you publish?
- Do you offer Read & Publish agreements?
- Who do I contact if I have questions about subscriptions or Read & Publish agreements?
- Do you work with library consortia?
- Do you work with agents?
- Do you offer personal subscriptions?
- Do you offer free trials?
- When will your journals move from the HighWire platform to the Silverchair platform?
- What is your policy on “double dipping”?
- What is your policy on Open Access?
- Where can I see your Copyright and Permissions policy?
- What preservation arrangements do you have in place to ensure content is available for the long term?
- Is online access to your journals available free in developing economies?
- How do I know if my institution has a subscription?
- My institution has a subscription - why am I prompted for a password when I try to access full text?
- How can I access your online journals if I don’t have access through an institutional subscription?
- How can I purchase a single article from one of your journals?
Read & Publish Open Access agreements
- Why has The Company of Biologists launched a Read & Publish Open Access initiative?
- What are Read & Publish agreements? How do they differ from traditional subscriptions?
- How is Read & Publish pricing calculated?
- Are multi-year agreements available?
- Which libraries are participating in your Read & Publish initiative?
- Have Read & Publish agreements been signed with library consortia?
- What are the benefits of Read & Publish agreements for researchers and libraries?
- Are resources available to help libraries promote awareness of Read & Publish agreements?
- The Company of Biologists' Read & Publish agreements are said to be "cost neutral". What does this mean?
- My institution has a Read & Publish agreement. How do I submit a fee-free Open Access article?
- Free OA publication of research articles is available to corresponding authors at institutions with Read & Publish agreements. How is the corresponding author identified?
- Will The Company of Biologists deposit my manuscript in PubMed Central?
- How has The Company of Biologists engaged with Open Access?
- Are Read & Publish agreements for the long term?
Access, subscriber services and licensing
- Are COUNTER-compliant usage reports available? How do we download them?
- How do we update our institutional username, password and/or contact details?
- How do we register and update our IP addresses?
- Can we upload our institutional logo? How do we do it?
- Are KBART files available?
- Can your journals be accessed via Shibboleth?
- Is access via proxy services permitted?
- Is content available in a mobile-optimized format?
- Can we supply interlibrary loan requests?
- Can individual articles be included in printed or electronic course packs?
- If we do not renew our subscription, will we continue to have access to all subscribed content?
- Who from my institution can access the journals?